Still Deciding?
What Will I Lose?
What should users check before returning a new phone?
Before returning a new phone, verify the seller's return deadline and condition rules, back up anything created on it, move your active SIM/eSIM appropriately, and sign out of accounts.
What to do
- Verify photos, chats, authenticator access, and payment methods on the phone you will keep.
- Remove accounts and Find My/Factory Reset Protection according to vendor guidance.
- Keep proof of return.
Limits and compatibility notes
Check this before relying on the answer
A factory reset is destructive; do not erase either phone until data transfer and account recovery are confirmed.
Further help
These official help pages are starting points, not confirmation for every phone or claim above. Check the guidance for your exact device and software version.